Shipping & Returns

Shipping Policy

We offer Pick-up at Store service, you can pick up your order at our retail store, no shipping fee will be charged. If you need a delivery service, you can choose from the following services:

Hong Kong Local   
All local orders use SF Express and a waybill number tracking service is provided.
Free shipping is available for all orders when you order over HKD$200 (per order). Shipping fee will be charged HKD$30 (Pay by Receiver) for orders that do not meet the free shipping offer.
If you want to send it to SF Express Store or EF Locker, you can enter the according code on the address page.
S.F.Network : 
S.F. Store Locations 
EF Locker
S.F. Service Points (Convenience Stores, Shell Station, etc)
* Due to recent business adjustments in SF Express, please visit here for more freight information.

Macau
All Macau orders use SF Express and a waybill number tracking service is provided.
Order under HKD$300 will be charged HKD$40(per order) shipping cost, if the order exceeds HKD300, only HKD20 will be charged for shipping it will be automatically shown at the checkout page when both the destination and delivery service are selected

Return & Exchange Policy

Customer could request exchange-unopened goods within 7 days from invoice date, but non-refundable. Products are only accepted to exchange once based on the initial invoice, as long as the packaging is still intact. No return and exchange if the packing is opened.

In case of any dispute, VIAGGIO Espresso Asia Ltd reserves the right to make the final decision.

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